Thank you for shopping at Masterpiece. We want you to be completely satisfied with your purchase.

1. Returns

Due to the nature of our products (personal care and hygiene), we can only accept returns if the product is:

• • Received in a damaged or defective condition.
• • Incorrect item sent.

You must notify us within 48 hours of receiving your order to be eligible for a return or replacement. The item must be unused and in the same condition as you received it.

2. Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

3. Cancellations

Orders can be cancelled within 12 hours of placement, provided they have not yet been shipped. Once an order has been dispatched, it cannot be cancelled.

To cancel an order, please contact us immediately at +971568803119 or via WhatsApp.

4. Shipping Costs for Returns

If the return is due to our error (damaged or wrong item), we will cover the return shipping costs. In all other cases, the customer is responsible for paying for their own shipping costs for returning the item.

5. Contact Us

For any questions regarding refunds or cancellations, please reach out to us:

• Website: https://mpdeo.io/contact-us/

• Phone/WhatsApp: +971568803119